All Online Services
in one place
Start an order, check your receipt status, report a complaint, collect loyalty points – Leo Clean is available digitally, 24 hours a day.
Our digital offerings
What you can do online
All services are accessible directly via the website or through the chat assistant – no app, no waiting.
Start an Online Order
Begin your cleaning order conveniently before visiting the shop. You'll receive a clear confirmation and save 10 % online discount on selected fixed-price items.
- Describe your items and desired service in the chat
- Receive instant confirmation with a reference number
- Simply drop off your items in-store
- 10 % discount applied at collection
Check Receipt Status
Know whether your laundry is ready – without calling. Your receipt serial number and online code are all you need.
- Have your receipt to hand
- Enter serial number and code
- See the current status instantly
Track Your Order
Track online orders and ongoing cleaning jobs at any time. No waiting on hold.
- Have your order number or phone number ready
- Query status in the chat
- Get forwarded directly if needed
Complaint & Returns
Not satisfied? Report issues with items or the service digitally – structured and traceable. We'll get back to you promptly.
- Briefly describe the problem and the item
- Add photos if needed
- Receive a reference number for tracking
Loyalty Programme
Earn points, move up through tiers and enjoy exclusive benefits – for all regular Leo Clean Berlin customers.
- Pre-register in 30 seconds
- Collect points on every visit
- Bronze → Silver → Gold → Platinum
- Exclusive discounts and VIP perks
LeoAI Assistant
Our AI chatbot answers questions about prices, opening hours, materials and services – in German, English and Turkish, around the clock.
- Tap the chat icon at the bottom right
- Ask a question or choose a service
- Instant reply – no waiting
Business Enquiry
Hotels, restaurants, medical practices, offices – receive a tailored quote for regular textile cleaning and service contracts.
- Briefly describe your needs and frequency
- Leave your contact details
- Personal quote within 24 h
WhatsApp & Phone
Quick direct communication: via WhatsApp or phone – for anything you'd rather discuss personally.